Customer Service

Contact Customer Service
  • Monday - Friday / 8:00 A.M. - 5:00 P.M.
  • 55 Grinnell PlazaSheridan, WY 82801
  • P: 307-674-6483F: 307-672-5241
  • Christie Lee, Customer Service Supervisor[email protected]
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Upcoming Events

Upcoming Events

The health and safety of our customers, employees and community is of utmost importance to the City of Sheridan. In an effort to protect everyone and do our part in reducing the spread of COVID-19, we strongly urge customers to use our off-site payment options for utility bills. Payments can be mailed to the address on the bill stub. These will go directly to where our local banking partner, First Interstate Bank, processes physical checks.

Customers can also pay online or through our automated phone system at (888) 838-5335, where credit card, debit card or e-checks are gladly accepted - with no applied service fees. We appreciate your cooperation and understanding as Sheridan unites to face this challenge.

The Customer Service Division is responsible for addressing customer questions and concerns, as well as offering assistance with various services and public outreach provided by the City of Sheridan. In addition, staff produces monthly utility statements, receives payments, manages initiation and termination of utility accounts, oversees the administration of assorted permits and mobile vending licenses, operates Municipal Court, and process new passport applications for adults and minors. 

Please contact the Customer Service Division for questions regarding:

  • Utility statements for the City of Sheridan and SAWS. Water is measured and billed in gallons.
  • Questions, requests and concerns regarding utility rates, meter history, mailing address changes and applied charges on bills.
  • Utility services transfers and appointments i.e. water turn on/off, meter installations, repairs and readings.
  • Follows City code, SAWS rules and regulations, and other related service agreements with regard to usage fees, due dates, delinquency surcharges.
  • Annual adjustments to the City of Sheridan residential accounts for sewer fees are based on averaged water usage from December-March. This is done in accordance with the Current Resolution. 

Utility service for the Downer Neighborhood Improvement Services District can be arranged and billed through their office, 307-674-7491.